RIVERWOODS, Illinois – (COMMERCIAL THREAD) – Discover (NYSE: DFS) today ranked number one in credit card customer satisfaction among U.S. credit card companies, according to the JD Power 2015 Satisfaction Survey on Credit Card Satisfaction in the United StatesSM. Discover received its highest overall score ever in nine years that JD Power has recognized customer satisfaction at credit card companies, with 828 out of 1,000 possible points.
The JD Power 2015 Satisfaction Survey on Credit Card Satisfaction in the United StatesSM
collected over 20,000 credit card user reviews. Cardholders surveyed rated Discover the highest in all major categories including credit card terms, billing and payment, rewards, benefits and services, troubleshooting and activities channel.
“Recognition by JD Power as a leader in customer satisfaction with credit card companies in the United States would not be possible without our extremely loyal cardholders,” said David Nelms, President and CEO of Discover Financial Services . “Discover has all of its call centers here in the United States, and our employees take pride in creating the best possible experience for our cardholders.”
Customer satisfaction has been a priority since the introduction of the Discover Card in 1986. Innovations, along with ever-evolving rewards programs, continue to orient the company towards the needs of cardholders. Discover was the first cash rewards card with no annual fee1
and also the first major credit card issuer to offer FICO cardholders®
Credit scores for free2 online and on statements.
Cardholder benefits include:
Discover the® Card with 5% Cash back bonus®
in categories that change every quarter, up to the quarterly maximum, when you register, increased by 1% Cash back bonus on all other purchases
Discover the® Miles card with no annual fee, up to $ 30 in-flight Wi-Fi credit and double miles in the first year for new cardholders
freeze itSM tool that allows cardholders who have misplaced their card to freeze new purchases, cash advances and balance transfers
24/7 US-based customer service centers
For more information visit www.discover.com.
Discover Financial Services (NYSE: DFS) is a direct banking and payments company with one of the most recognized brands in US financial services. Since its inception in 1986, the company has grown into one of the largest card issuers in the United States. The company issues the Discover Card, a pioneer in cash rewards in the United States, and offers private student loans, personal loans, home equity loans, chequing and savings accounts, certificates of deposit and bank accounts. money market through its direct banking activities. It operates the Discover network, with millions of points of sale and cash access; PULSE, one of the country’s main ATM / debit networks; and Diners Club International, a global payment network accepted in more than 185 countries and territories. For more information visit www.discover.com/enterprise.
1 0% introductory APR purchase and balance transfers for 12 months; then variable 10.99% -22.99%. Variable APR cash advance 24.99%. Call 1-800-DISCOVER for details on costs and credit terms.
2 Your FICO® Credit score is based on TransUnion data and may differ from other credit scores. Limitations apply to FICO® Credit score for a free benefit. See Discover.com/FICO for more information. FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.